Trulioo is a global identity verification company. We deliver a worldwide platform to verify customers online, anywhere, in seconds.
Because of our international reach, we adhere to the highest legislative standards, including the Canadian Privacy Act, PIPEDA, PIPA (BC), and equivalent international legislation such as the GDPR) and the Australian Privacy Act 1988.
ISO 27001 is an international industry standard in information security, which sets out a framework of controls to assess, manage, and mitigate the risks associated with the handling of sensitive information. Eligibility for ISO certification is assessed annually by an independent third-party auditor.
Trulioo is certified under ISO27001:2013. Our priority is to protect the confidentiality, integrity, and availability of our systems and platform.
We collect only the data that we need to respond to your inquiries or to provide you with the services you request from us. Specifically:
Personal information that you share through the www.trulioo.com website may be transferred internationally, including to or through areas where the standards for data privacy differ from those in force in Canada.
Some of these countries may not be among those listed by the EU Adequacy Decisions.
Please see the section below for additional detail.
Personal data that Trulioo collects through forms on the www.trulioo.com website is collected and processed by three companies: Marketo, HubSpot and Instapage. If there is reason for direct communication, our team will use Outreach to support that process. If you want to access or update your data, please email firstname.lastname@example.org.
Marketo provides some of the forms that you can interact with on the Trulioo website. Marketo processes and stores data in ISO 27001-certified datacentres worldwide. Where Marketo transfers your data outside the EEA, the Privacy Shield Principles will be applied. Learn more about how Marketo processes data.
HubSpot also provides some of the forms you can interact with on the Trulioo website. HubSpot processes and stores data in HubSpot service providers’ servers. HubSpot is committed to the Privacy Shield Principles. Learn more about HubSpot’s privacy practices here. In addition to the data that you manually enter in the form, HubSpot also receives your IP address.
Instapage supports the creation of customized post-click landing pages for users who click on an advertisement. If you click on a Trulioo advertisement, or the Trulioo resources icon on our website, your information will be collected and processed through Instapage. Learn more about Instapage’s privacy practices here.
Personal information collected if you open a chat with us is processed and stored through a software application provided by LiveChat. The information that you provide will also be stored in Salesforce. LiveChat is compliant with the Privacy Shield Principles. Learn about LiveChat’s privacy practices here.
Trulioo stores and accesses any personal information collected through our website via the Salesforce CRM service. Salesforce processes personal data in accordance with a variety of well-documented standards. Where Salesforce transfers data outside the EEA, the Privacy Shield Principles are adhered to. Learn more about Salesforce’s data privacy practices here.
We will retain your information until you notify us that you’d like to be removed from our contact lists.
Trulioo does not sell, trade, or otherwise transfer your PII to outside parties without your express consent.
Express consent to share your PII is not required in the case of trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential (refer to ‘How is your information collected and stored?’).
Trulioo may also release your PII in cases where we believe such release is necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, Trulioo may refer to third-party products or services on our website. Use of these third-party products or services will require your acceptance of a services agreement.
These third parties have separate and independent privacy policies. Trulioo has no responsibility or liability for, nor direct control over, the content and activities of these third parties.
Please note that all requests under the rights listed above must be made in writing either by letter or email, and may require subsequent verification procedures to confirm the requestor’s identity.
This policy was last modified in June 2019.
Contact person for data and privacy inquiries: Joanna Steel, Information Assurance Analyst
Trulioo Information Services Inc.
1200 – 1055 West Hastings Street
Vancouver, BC V6E 2E9
Via website: Contact Us
Via phone (toll-free): 1 (888) 773-0179