3 Key Insights: Fighting Fraud and Verifying Faster with Intelligent KYC and KYB Automation

It’s no secret that manual onboarding can be notorious for causing delays and creating user friction, limiting growth for forward-looking businesses. 

Henrietta Pais, a Trulioo Solutions Consultant, has seen this challenge first-hand in conversations with organizations around the world. 

In a recent Trulioo-hosted webinar, “Intelligent Automation to Verify Faster and Fight Fraud”, she notes that manual reviews often drive up costs, increase regulatory risk and fragment systems. And when they’re too slow, they frustrate customers, often leading to drop-offs and lost revenue.

In just 30-minutes, Pais broke down the problems at the crux of manual onboarding, and how automated KYC verification can streamline KYB and KYC flows.

These three game-changing insights reveal how forward-thinking businesses are modernizing onboarding with automated KYC and KYB workflows. Below, explore three breakthrough approaches that show how intelligent automation can streamline verification, slash costs, and bolster compliance.

1. Manual Processes Drain Growth and Trust

The impact of manual onboarding goes beyond lost time. Pais described how repetitive reviews, disjointed vendors and compliance backlogs result in high operating costs and frustrated customers.

In one case, a construction company discovered it was spending more than $100 per customer onboarded. When automated, that same process delivered over 500% ROI and 85% cost savings – proof that smarter processes pay off.

Manual onboarding is more than an inconvenience; it’s a slow leak that erodes revenue, drives customers away, and leaves businesses vulnerable to fraud. Intelligent automation doesn’t just patch those holes – it seals them, strengthening trust and fueling sustainable growth.

2. Intelligent Automation Balances Friction and Speed

One of the biggest challenges in onboarding is finding the right balance to catch bad actors without driving away legitimate users. So how can organizations find a path that balances compliance with conversion?

The webinar underscored how automation can dynamically adjust verification flows, applying friction only when risk signals arise. This targeted approach flags suspicious activity while allowing trusted users through, improving match rates and reducing false positives.

Pais showed how the Trulioo Global Identity Platform makes this possible, offering intelligent automation within a scalable, modular framework that helps organizations maintain compliance and create seamless user experiences. 

3. Streamlined KYB-to-KYC Workflows Unlock Better Onboarding

For most markets, the majority of applicants aren’t large enterprises, but small and medium-sized businesses, startups and sole proprietors. That reality makes it critical to verify both the business itself and the people behind it. 

Automated KYB-to-KYC workflows make this possible by uniting business and individual checks into a single, streamlined process. They verify company details, surface beneficial owners and directors, and authenticate individuals – all without breaking the customer journey. A Trulioo case study found that utilizing a streamlined KYB-to-KYC workflow allowed blockchain software company Consensys to quickly onboard businesses and verify UBOs, maximizing abilities to scale globally and freeing up resources to drive strategic growth.

“We had other tools that we were using, but they were not all integrated,” said Steven Szaroleta, Consensys compliance and operational risk manager. “Trulioo was a way to centralize all those efforts and create efficiency.”

Pais highlighted another company, a payments provider rapidly expanding across Europe, used an integrated approach to cut onboarding times, reduce costs and achieve an 85% verification rate in its key markets. It’s a clear example of how modern verification strategies can scale trust while driving growth.

Pais also highlighted the KYB-to-KYC workflow in action in this custom demo.

The Bottom Line: Automation is a Strategic Enabler

The insights from the webinar underscored a clear theme: automation is no longer a nice-to-have efficiency upgrade but a strategic necessity.

By removing manual bottlenecks, dynamically adjusting friction and linking business and individual verification, Trulioo helps organizations fight fraud more effectively while creating a smoother customer journey.

In a world where compliance demands shift and fraud threats escalate, automation isn’t just a tool – it’s a catalyst for growth and resilience. The time to act is now: embrace intelligent automation to build trust, safeguard revenue, and unlock the speed your business needs to thrive.